Privacy Policy

Hambleden Cinema Privacy Policy

Last updated 23 September 2021

Our contact details

Hambleden Cinema Committee

The Village Hall, Hambleden, Henley-on-Thames, Bucks RG9 6RP

[email protected]

www.hambledencinema.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Name, phone number, email address
  • Customer financial information
  • Photos, video and audio recordings

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Signing up to receive information from us
  • Purchasing tickets, food and drink
  • Providing feedback on our events

We use the information that you have given us in order to:

  • respond to enquiries
  • promote and market Hambleden Cinema
  • inform you about Hambleden Cinema events and activities, and connected events and activities that take place in or near Hambleden
  • process payments for tickets, food and drinks
  • report about the success of our activities to our funders and donors.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

  • We have a legitimate interest in processing your personal data to:
    • respond to enquiries
    • provide you with information about Hambleden cinema and connected events that take place in or near Hambleden, including to notify you about changes to events and activities
    • process payments for tickets, food and drinks
    • record photos, video and audio of crowds attending events for the purpose of marketing and promoting Hambleden Cinema.
  • We have a contractual obligation to report to funders about the success of Hambleden Cinema.
  • Your consent has been given to use photos, videos and audio recordings of your individual feedback to help us promote Hambleden Cinema.

You can withdraw your consent or object to our use of your personal data at any time by emailing [email protected].

Who we share your data with

We may share this information with carefully chosen partners including:

We will not share your information with third parties for marketing purposes, however we may share information about relevant third party events or activities with you.

How we store your personal information

Your information is securely stored in encrypted online file storage to which only Hambleden Cinema Committee members have access. When you provide information on paper, the paper records are securely destroyed as soon as possible after that information has been transferred to our electronic files.

We keep your name, phone number and email address for 2 years after your last interaction with Hambleden Cinema. We will then dispose your information by deleting it permanently from our online files.

We do not store customer financial information.

We keep photos, video and audio recordings for 5 years. We will then dispose your information by deleting it permanently from our online files and removing any clips from our website and social media channels.

You can withdraw your consent or object to our use of your personal data at any time by emailing [email protected].

Transferring your information outside the UK

We may transfer information collected about you to countries outside the UK, for example, this may happen if any of our service-providers’ servers are located in a country outside of the UK. These countries may not offer the same level of protection for the information collected about you, although we will take steps to ensure that appropriate security measures are taken to collect, store and use your information in accordance with this Privacy Policy, the UK General Data Protection Regulation (UK GDPR) and the applicable data protection legislation. By providing your personal data, you’re agreeing to this transfer, storing or processing.

Use of cookies

Our website does not use cookies.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You can find out more about your rights on the Information Commissioner’s Office website.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk